Privacy Policy

This Privacy Policy explains in detail the types of personal and anonymous data Tringa Digital may collect about you. It also explains how Tringa Digital will store and handle that data, and keep it safe.

The following sections will answer any questions you have but if not, please do get in touch.

It’s likely that this Privacy Notice will be updated from time to time. Tringa Digital will notify you of any significant changes, but you’re welcome to come back and check it whenever you wish.

Introduction

Tringa Digital is a Digital Marketing Consultancy Service and operates wholly online. The website address is: https://www.tringa.co.uk. Tringa Digital is fully registered with the ICO as a Data Controller.

When is information collected?

  • When you visit the website https://www.tringa.co.uk
  • When you use the contact form located at https://www.tringa.co.uk

What information is collected?

  • Contact Information such as name and email addresses
  • IP address (automatically collected)
  • Web browser type and version (automatically collected)
  • Operating system (automatically collected)
  • A list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);
    in each case, in accordance with this privacy policy.
  • Information gathered by the use of cookies in your web browser
  • To deliver the best possible web experience, Tringa Digital collects technical information about your internet connection and browser as well as the country and telephone code where your computer is located, the web pages viewed during your visit, the advertisements you clicked on, and any search terms you entered

Why is my personal data used by Tringa Digital?

To give you the best possible customer experience. One way to achieve that is to get the richest picture of who you are by combining the data Tringa Digital has about you. This is then used to offer you services that are most likely to interest you.

The data privacy law allows this as part of Tringa Digital’s legitimate interest in understanding its customers and providing the highest levels of service.

Remember, if you choose not to share your personal data, or refuse certain contact permissions, Tringa Digital might not be able to provide some services you’ve asked for.

How is my personal data used, and why?

To respond to your queries and complaints.

Handling the information you sent enables Tringa Digital to respond. Tringa Digital may also keep a record of these to inform any future communications and to demonstrate how Tringa Digital communicated with you throughout. Tringa Digital does this on the basis of its contractual obligations to you, legal obligations and legitimate interests in providing you with the best service and understanding how Tringa Digital can improve its service based on your experience.

With your consent, Tringa Digital will use your personal data to keep you informed by email, web, text and telephone about relevant products and services. You are free to opt out of hearing from Tringa Digital by any of these channels at any time.

To send you communications required by law or which are necessary to inform you about changes to the services Tringa Digital provides you.

For example, updates to this Privacy Notice or a data breach. These service messages will not include any promotional content and do not require prior consent when sent by email or text message. If Tringa Digital does not use your personal data for these purposes, it would be unable to comply with its legal obligations.

To display the most interesting content to you on our website, Tringa Digital uses cookies or similar technology placed on your device.

Tringa Digital will only use cookies on the basis of your consent given via the cookie message displayed on www.tringa.co.uk The cookie message will be visible the first time you visit the Tringa Digital website or if you return after your existing cookies have expired. For more information on how to control the use of your cookies please visit www.ico.org.uk/cookies (opens in a new window; please note we can’t be responsible for the content of external websites).

To develop, test and improve the systems, services and products Tringa Digital provide to you. This on the basis of Tringa Digital’s legitimate business interests.

For example, Tringa Digital will record your browser’s Session ID to help understand more when you leave online feedback about any problems you’re having.

To comply with its contractual or legal obligations to share data with law enforcement.

To send you survey and feedback requests to help improve its services.

These messages will not include any promotional content and do not require prior consent when sent by email or text message. Tringa Digital has a legitimate interest to do so as this helps make its products or services more relevant to you.

How is my personal data protected?

Tringa Digital understands how much data security matters to all our customers. With this in mind your data is treated with the utmost care and all appropriate steps are taken to protect it.

How long is my personal data kept?

Whenever Tringa Digital collect or process your personal data, it will only be kept it for as long as is necessary for the purpose for which it was collected.

At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

Who do you share my data with?

Tringa Digital will not share your data with anyone unless you have requested it to be shared in order to provide an additional service not offered by Tringa Digital.

What are my rights over my personal data?

You have the right to request:

  • Access to the personal data Tringa Digital holds about you, free of charge in most cases.
  • The correction of your personal data when incorrect, out of date or incomplete.
  • That Tringa Digital stops using your personal data for direct marketing (either through specific channels, or all channels).
  • That Tringa Digital stops any consent-based processing of your personal data after you withdraw that consent.

You can contact Tringa Digital to request to exercise these rights at any time as follows:

To ask for your information please contact us.

If Tringa Digital chooses not to action your request, the reasons for refusal will be explained to you.

Your right to withdraw consent

Whenever you have given Tringa Digital your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

Where Tringa Digital rely on legitimate interest

In cases where Tringa Digital are processing your personal data on the basis of legitimate interest, you can ask Tringa Digital to stop for reasons connected to your individual situation.

Tringa Digital must then do so unless there is a legitimate overriding reason to continue processing your personal data.

Direct marketing

You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. Tringa Digital must always comply with your request.

Checking your identity

To protect the confidentiality of your information, Tringa Digital will ask you to verify your identity before proceeding with any request you make under this Privacy Policy.

If you have authorised a third party to submit a request on your behalf, Tringa Digital will ask them to prove they have your permission to act.

Contacting the Regulator

If you feel that your data has not been handled correctly, or you are unhappy with Tringa Digital’s response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

You can contact them by calling 0303 123 1113.

Or go online to www.ico.org.uk/concerns (opens in a new window; please note we can’t be responsible for the content of external websites)

If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.

Any questions?

If you have any questions that haven’t been covered, please contact us.

Revised: 18/01/2023